Terms of Service
1. Overview
Welcome to The Scent Palace. The terms “we”, “us”, and “our” refer to The Scent Palace Ltd. We operate this online store via WooCommerce to provide perfumes and related products throughout the United Kingdom and internationally.
By visiting or making a purchase from our store, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Returns Policy, and Shipping Policy. If you do not agree, please do not use our website.
2. Company Details
The Scent Palace Ltd
14 Ashford Street, Stoke-On-Trent, Staffordshire, ST4 2EH
England, United Kingdom
Email: contact@thescentpalace.com
Phone: +44 7365 835531
3. Account & Eligibility
By using our Services, you confirm that you are:
At least the age of majority in your country of residence; and
Providing accurate and up-to-date account information for all purchases.
You are solely responsible for maintaining the confidentiality of your account details and password.
4. Orders & Order Acceptance
All orders placed through our store constitute an offer to purchase. Orders are not considered accepted until confirmed via email.
We reserve the right to:
Refuse any order at our discretion.
Cancel or limit quantities of any order without prior notice.
5. Order Cancellations
Orders may be cancelled prior to dispatch. After dispatch, please refer to our Returns Policy for information on returns and refunds.
6. Prices & Payment
All prices are listed in GBP (£) and include VAT where applicable.
Accepted payment methods:
Credit/Debit Cards
PayPal
Stripe
WooCommerce Payments
Prices and promotions are subject to change without prior notice. The final price is displayed at checkout. Please ensure all billing and shipping details are accurate to prevent order delays.
7. Shipping & Delivery
We aim to dispatch orders within 1 working day.
Estimated delivery in the UK: 1-2 working days.
International delivery times vary.
Shipping details are outlined in our Shipping Policy. We are not liable for delays caused by shipping carriers.
8. Returns & Refunds
Our 30-day return policy complies with UK consumer law. Detailed instructions and conditions are available in our Returns Policy. Please note:
Returned items must be unopened and in resalable condition (including hygiene seals).
Refunds are processed within 10 days of receiving returned goods.
9. Product Descriptions
We aim for accurate product descriptions and images. Due to device screen variations, actual product colours may differ slightly from images. Products are supplied “as shown”, and availability is subject to change without notice.
10. Limitation of Liability
Products and services are provided “as is”, without guarantees beyond statutory rights. To the maximum extent permitted by law, we are not liable for:
Indirect or consequential damages.
Loss of profits, revenue, or data.
Nothing in these Terms affects your statutory consumer rights.
11. Intellectual Property
All website content — including images, product names, logos, and design — is the property of The Scent Palace Ltd or its licensors.
Unauthorized use, copying, or distribution is strictly prohibited.
All third-party trademarks (such as fragrance brands) are acknowledged and remain the property of their respective owners.
12. Third-Party Services & Links
This website is powered by WooCommerce, which provides secure payment processing and data hosting.
All purchases are made directly with The Scent Palace Ltd.
External links (such as payment processors or courier sites) are provided for your convenience.
We are not responsible for the content, accuracy, or practices of third-party websites.
13. Privacy & Cookies
Your personal data is handled as detailed in our Privacy Policy, which explains:
What data we collect
How it’s used
How it’s stored securely on Shopify’s platform
Your GDPR rights
Cookies help our website function properly. See our Privacy Policy for more information.
14. Governing Law
These Terms of Service are governed by and construed under English law. You agree that disputes will be resolved exclusively in the courts of England and Wales.
15. Changes to Terms
We may update these Terms of Service periodically. Any changes will be published on this page. Continued use of the website constitutes acceptance of updated terms.
16. Right to Refuse Service
We reserve the right to:
Refuse service or cancel orders without explanation.
We reserve the right to refuse service or cancel orders in cases of misuse or suspected fraud.
17. Contact Information
For questions regarding these Terms of Service, please contact:
The Scent Palace Ltd
contact@thescentpalace.com
14 Ashford Street, Stoke-On-Trent, Staffordshire, ST4 2EH, United Kingdom