Return and Refund Policy
30 Days Refund Policy
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Return and Refund Policy
At The Scent Palace, your satisfaction is our top priority. We understand that sometimes things don’t go as planned — and we’re here to make it right.
30 Days Return Policy
You can shop with confidence knowing that we offer a 30-day return policy. If you’re not completely happy with your purchase, simply reach out within 30 days of receiving your order, and we’ll guide you through the return process with ease.
Refund Conditions
We process refunds under the following conditions:
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The product is unused, unopened, and in its original packaging.
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The product is damaged, defective, or mishandled during courier delivery.
Once we receive your returned item, our team will inspect it and notify you about the status of your refund. Approved refunds are issued promptly through your original payment method.
We’re Here to Help
Our friendly support team is available 24/7 to assist you — whether through WhatsApp chat or email. We’ll make sure your return or refund experience is as smooth as your shopping experience.
Because at The Scent Palace, every customer matters — even after the purchase.