F.A.Q's

If you have any further questions, please contact our product specialists. We’d be delighted to answer any questions and help you find what you need.

Q 1: What are your delivery times?

We process and dispatch all in-stock orders within 1–2 business days, 7 days a week. For items currently out of stock, please contact us at contact@thescentpalace.com for a lead time before purchasing.

Q 2: Which payment methods do you accept?

We accept major debit/credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay via our secure WooCommerce checkout/

Q 3: Can I cancel my order?

Yes — you have up to 30 days from placing your order to cancel it for a full refund, so long as the order hasn’t shipped yet. After dispatch, standard Returns & Refunds policies apply.

Q 4: I received a damaged or incorrect item. What do I do?

We’re sorry to hear that! Please email contact@thescentpalace.com
with your order number, the name on the order, details of the issue, and a clear photo of the damage or incorrect item. We’ll assess your case and offer a replacement or refund as soon as possible.

Q 5: Are your products authentic?

Absolutely. Every fragrance we sell is 100% authentic, with no knock-offs or grey-market stock. If you’re not completely happy with the authenticity of your item, contact us and we’ll rectify the situation.

Q 6: What if I want to change my shipping address after placing an order?

If you need to change your shipping address, please contact us within 24 hours of placing your order. After that window, we may not be able to stop dispatch to the original address. If the parcel is returned due to incorrect address, reshipping may incur an additional fee.

F.A.Q's

Shopping cart