About
The Scent Palace is a Trading Name of MD Enterprises Limited.
Company Registration Number: 16639689
Registered Address:
The Scent Palace
14 Ashford Street
Stoke-On-Trent
Staffordshire
ST4 2EH
United Kingdom
Opening Hours:
Monday – Sunday: 10:00 AM – 5:00 PM
Contact Us:
Phone: +44 7365 835531
Email: contact@thescentpalace.com
Who We Are
At The Scent Palace, we believe fragrance is more than a scent – it’s a statement. Since 2025, we’ve specialised exclusively in premium perfumes that reflect individuality, elegance, and long-lasting luxury.
From daily wear fragrances to luxury scents for special occasions, every bottle in our curated collection is designed to help you express your personality with confidence.
Why Shop With Us?
100% Authentic Perfumes – Guaranteed genuine products.
SSL-Secured Checkout – Your data and payments are always protected.
Free UK Shipping – No hidden charges, fast delivery.
Satisfaction Guarantee – We guarantee products as described.
Delivery Schedule
Orders are processed and dispatched within 1 business day. We use trusted delivery partners including Royal Mail, DPD, DHL, Hermes (Evri), and UPS.
Delivery Time: 1-2 business days (United Kingdom).
Shipping Charges: Free delivery throughout the United Kingdom.
Order Tracking: You will receive a tracking number when your order is dispatched.
Change of Address: Please contact us within 24 hours of placing your order for any delivery address changes.
Wrong Address: If the incorrect address is provided and delivery fails, the item will return to us and reshipping will require an additional shipping fee.
For full details, please see our Shipping policy
Returns Policy
We offer a 30-day return policy for both defective and non-defective products.
Returns Accepted: Products must be unused and in original condition.
Free Return Label: Provided within the UK.
Refund Processing: Refunds issued within 10 business days of receiving your returned item.
Exchanges: Accepted.
EU Cooling-Off Period: 14-day cancellation right for EU customers.
For full details, please see our Refund Policy.
Guarantee
We guarantee that all products sold are 100% authentic and as displayed on our website. If you’re not satisfied, contact us and we’ll work to resolve your concern promptly.
Privacy & Cookies Policy
We are committed to safeguarding your privacy under the Data Protection Act 1998 and UK GDPR.
What We Collect:
Your name, address, contact details, and payment information.How We Use It:
To process your orders, provide customer service, and (with your consent) inform you of updates or promotions.Your Data Is Safe:
We never share your information except where necessary for order delivery. Personal data is stored securely and processed lawfully.Access, Correction, or Deletion:
Email contact@thescentpalace.com to access or update your data.
Cookies are used to:
Track your cart and assist with checkout.
Improve website performance and navigation.
Cookies do not collect sensitive personal information. You can block cookies via your browser settings, but this may impact your experience.
For full details, please see our Privacy Policy
Secure Shopping
All orders placed through The Scent Palace are processed via a secure, SSL-encrypted checkout. This ensures that your personal and payment information is protected throughout the ordering process.
See Why Customers Trust Us
Don’t just take our word for it – discover what real customers think about Urban Vintage 786 on Trustpilot. We’re proud of our growing community and 5-star feedback.
Thank You for Choosing Us
At The Scent Palace, we’re passionate about helping you find the fragrance that defines you. Exceptional products, excellent service, and secure shopping — every time.
We look forward to being part of your fragrance journey.