Privacy Policy
At The Scent Palace, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit or shop on our website. By using our website, you agree to the practices described below.
1. What Information We Collect
We collect your personal information to process your order and enhance your shopping experience. This may include:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment details (processed securely via Stripe Payments or third-party gateways)
This information is necessary for fulfilling your order. You can withhold any non-essential personal information.
2. How We Use Your Information
Your information is used strictly for:
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Processing and delivering your order
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Sending order updates and confirmations
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Contacting you regarding your purchase or returns
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Providing customer support
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Marketing purposes only if you opt-in (emails/newsletters)
We will not contact you for marketing without your consent.
3. Data Storage & Security
Your data is securely stored on Hostinger’s servers, protected by encryption and strict access controls.
We only retain your personal data as long as necessary to process your orders and comply with legal requirements. Payment data is handled by secure third-party processors and not stored directly on our servers.
4. Sharing Your Data
We do not sell or rent your personal information.
We only share your data with:
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WooCommerce (our website host and transaction processor)
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Delivery partners (Royal Mail, DPD, DHL, Hermes, UPS) for shipping
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Payment processors (PayPal, Stripe, etc.)
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Legal authorities if required by law
Third parties only receive the data necessary to perform their services securely and efficiently.
5. Your Rights
Under GDPR and UK data protection laws, you have the right to:
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Access your data
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Correct inaccurate information
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Request deletion of your data
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Withdraw marketing consent
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Object to data processing
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Request a copy of your data (data portability)
To exercise your rights, contact us at:
contact@thescentpalace.com
6. Cookies & Tracking Technologies
We use cookies to:
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Keep track of your shopping cart
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Remember preferences
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Analyze website traffic and improve functionality
Cookies do not store sensitive personal data.
By using our website, you consent to our use of cookies unless you disable them in your browser settings. We display a cookie consent banner to comply with GDPR and give users control over tracking. For more details, visit www.aboutcookies.org.
7. Marketing (Opt-In & Opt-Out)
We only send marketing emails or newsletters if you opt-in. You can unsubscribe anytime using the link in our emails
8. WooCommerce Hosting & Data Processing
Our store is powered by WooCommerce (WordPress). Your data is securely stored and processed by WooCommerce and its trusted partners.
WooCommerce may process your data outside your country, using standard safeguards that comply with GDPR.
WooCommerce’s full privacy policy: https://automattic.com/privacy/
9. How We Protect Your Data
For full details on how we protect your payment information, please see our Secure Checkout page
10. Contact Information
For privacy-related questions or to exercise your data rights, please contact:
The Scent Palace Ltd
📧 Email: contact@thescentpalace.com
📍 Address: 14 Ashford Street, Stoke-On-Trent, Staffordshire, ST4 2EH, England, United Kingdom
📞 Tel: +44 7365 835531
11. Updates to This Policy
This Privacy & Cookie Policy may be updated periodically to reflect changes in regulations or our practices. Updates will be posted on this page